I had been getting my car serviced from the authorized dealership for the last 7 years and it always seemed like a daunting task. The service station not only took an entire day to service my car, but also often pointed out 10 other faults which I couldn’t verify but only trusted their word for it. I hated taking my car to the service station on a Sunday, the one day I wanted to just relax and have a good time with my family and friends. But it seemed to be an inevitable choice and something that had to be done.
Then recently, I came across this company called Automen who claimed to service your car at your doorstep in 90 minutes. At first it seemed like a pick and drop car service that usually all service stations provide at a nominal price, but after doing some research I found out that they actually bring a service van and do the service at your doorstep. The customer reviews on their Facebook page seemed really positive and genuine so I gave it a shot and booked a service for my Honda City.
After an initial chat with their team who walked me through the entire service process and also gave me an estimated service cost, we fixed up a date and time for the service of my City. The next morning a four-member service team arrived at my doorstep and started off with the inspection of my car. The service van and the team seemed really professional as they conducted the full inspection in front of my eyes and pointed out areas that needed extra attention, like the brake pads that were worn off and needed replacement. The service team actually showed me the old and new brake pads before replacing them. After the inspection, two members of the team started with changing the oils and filters while the other two did the interior cleaning of the car. The team used genuine Honda filters and Mobil1 Engine Oil. The old oil that came out of the engine was collected by the team in a container and sent out for recycling. It took them 30 minutes to change the oil and all the engine filters.
The one major discovery I made while they were replacing the filters was the cabin filter also known as the Dust and Pollen Filter. The service team informed me about the cabin filter and its use and to my surprise, the filter had not been changed in over 3 years by the authorized dealership. The condition of the filter was really bad and I could not believe I was breathing the air coming through that choked filter for years. After the filters and oils were replaced, the crew began the coolest part of the service, i.e. the Steam Cleaning! It was fascinating to watch my car get washed with High-pressure steam. The 45-minute process left my car shining like a brand new car without the use of any soaps or chemicals. What was amazing was that, there was no water wastage or puddles of water collected outside my home.
The total service cost was at par with what the authorized service center was charging me, but given the convenience of a doorstep service and not being car-less for the entire day, I feel that it was a bargain.
Having witnessed the entire service process at my doorstep and learning a few things about my car, I would really recommend Automen for being transparent and convenient.